Pathetic service and even worse customer service!!! Unbiased look at Optics Planet. Simply claim your company now. Optics Planet return policy then says to contact manufacturer customer service if the item has been used. Categories ... very fast shipping that is free. We have forwarded your complaint over to the customer service management staff for future training opportunities. Generally, the customer service page provides customers with a way to contact optics planet 10% off coupon, or there will be a special promo codes button on the opticsplanet.com page. Unbiased look at Optics Planet. OpticsPlanet.com Shopping Tips. Get to know your customers. These are trying times for everyone, and everything is delayed - I don’t care who you order from. Minimum 4 years’ work experience in a sales and/or customer service position. 91 OpticsPlanet reviews. Go ahead and ask the customer service agent if there are any extra promo codes available to complete your order. Join the 137 people who’ve already reviewed Opticsplanet. About OpticsPlanet; GearExpert Blog; How-to Guides; … Average salaries for OpticsPlanet Customer Service Representative: [salary]. If you … Your experience can help others make better choices. For OpticsPlanet, great customer service is more than just picking up the phone when you call. 60 minutes later, I realized I placed the order for the incorrect item. Your experience can help others make better choices. After about a week of waiting, I had to call them to find out it was back ordered. Reply. Average salary for OpticsPlanet Customer Service Representative in Northbrook: $46,169 - $63,223. 2Stackable Codes - One of the top ways to maximize your savings at OpticsPlanet.com, is to … Expire Soon 18 used. Get Code 15. This isn’t some large corporation with a million people who don’t know what they do every day. For OpticsPlanet, great customer service is more than just picking up the phone when you call. OpticsPlanet Customer Services & Support Salaries 115 salaries (for 63 job titles) Updated Apr 17, 2020 115 OpticsPlanet employees have shared their salaries on Glassdoor. Ordered a Mark 4 that and they supposedly had 6 in stock. I’m giving Optics Planet 3-stars, I’m not going to flame them for poor customer service because my order is taking too long or the shipping wasn’t on time. I called every month and the typical response from the customer service rep was, "It should be here by the end of the month." | Read 21-40 Reviews out of 137 To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit. OpticsPlanet has a consumer rating of 1.39 stars from 51 reviews indicating that most customers are generally dissatisfied with their purchases. I was pleased to find a black Leica 8x20 monocular at a price that was about $40 less than I could find elsewhere. They are no longer in business. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit. Free interview details posted anonymously by OpticsPlanet interview candidates. On a Saturday at 2:45 PM I placed an online order with OpticsPlanet. OpticsPlanet ranks 85th among Outdoor Equipment sites. Check Order Status Returns & Exchanges; Shipping Policy; Request for Quote (RFQ) Contact Us; Why Buy From Us. … Join the 325 people who’ve already reviewed Opticsplanet. Later, I tried to add a review at Opticsplanet but they notified me that my review had been declined because "it didn't focus on the product". Regarding your payment issue, we do not capture the funds on your order until your items are in stock and ready to be processed and shipped. Our team members primary responsibility is to support our internal Operations within our Customer Care and Operational teams by identifying order discrepancies and following up in a timely matter. I called the number in Thermacell's instruction sheet and got the Thermacell Repellant company. Customer Service. 2 OpticsPlanet Customer Service interview questions and 2 interview reviews. From the way it started, to the business model, to the people who work here. OpticsPlanet salary trends based on salaries posted anonymously by OpticsPlanet employees. Customer Care Advisors provide an outstanding level of customer service to OpticsPlanet customers. Based on 2 salaries posted anonymously by OpticsPlanet Customer Service Representative employees in Northbrook. You can also contact Optics Planet through their social media pages. Then started the next 8 months of lies, lies, and more lies. Sale . Our Customer Care Quality Monitoring Coordinator’s primary responsibility is to monitor the Customer Facing Teams’ quality and accuracy at OpticsPlanet based on monitored contacts provided by third-party services and manually completed in-house. Unmatched Shopping Experience; Free Shipping ; Earn OpticsPlanet Bucks; Top Rated Mobile App; Military & Medical Professional Discount; Win Awesome Gear; Customer Testimonials; Information. Many retailers these days will respond quickly to messages you send them via social media. 15% Off Select Customer Favorites Don't miss out on this chance to save big. I ordered some Eotech optics from OpticsPlanet back in Oct. 2012. 15% Off. Show reviews in all languages. OpticsPlanet.com Coupon: 15% Off Select Gear Items Surround yourself with a world of happiness … Free interview details posted anonymously by OpticsPlanet interview candidates. Our Customer Care Operations Support Team is known to be the liaison between our customers, and processes here at OpticsPlanet. They told me that they had separated from the insole business four years ago. For some, this kind of responsibility is off-putting. Experience in an ecommerce or call center environment preferred. Optics Planet took no ownership and just refered me back to Amazon. A free inside look at company reviews and salaries posted anonymously by employees. Do you agree with OpticsPlanet's TrustScore? OpticsPlanet NON existing Customer Service. Everyone has a job and you’re expected to get it done. | Read 281-300 Reviews out of 325 I ordered a product on October 26th. Customer Service. Thank goodness the transaction was backed by Amazon. Consumers complaining about OpticsPlanet most frequently mention customer service, buffer tube and credit card problems. Hard to believe that a company can survive with such lousy customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. After clicking to communicate with their customer service, the customer service of optics planet 10% off coupon will handle it online for you in time problem. A free inside look at company reviews and salaries posted anonymously by employees. OpticsPlanet.com Coupon: 15% Off Select Gear Items. great customer support - I will be back again! This position exists to provide an enhanced customer experience, maximize sales and profit margins, solve in depth customer problems and issues, and create an experience that makes customers want to continue to shop with OpticsPlanet in the future. Again, we deeply apologize for any inconvenience caused by this issue. 1Reach out To Customer Service - While shopping on the OpticsPlanet.com site, click the lower right-hand box for the chat to customer service. Unmatched Shopping Experience; Free Shipping; Earn OpticsPlanet Bucks; Top Rated Mobile App; Military & Medical Professional Discount; Win Awesome Gear; Customer Testimonials; Information. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each time you visit. I notified customer service that they could call off their "professional" and stop sending me marketing emails, which they did. You can contact Optics Planet via their customer service contact page. They gave … 10 days … 2 OpticsPlanet Customer Service Representative interview questions and 2 interview reviews. Here are their social … Some of these social pages offer a messaging or contact us button which you can use to send your message directly to the company. Voice your opinion today and hear what 2 customers have already said. Order status was "IN STOCK" said 3-5 days to ship. Based on 2 salaries posted anonymously by Opticsplanet Customer Service … For OpticsPlanet, great customer service is more than just picking up the phone when you call. Received a VX-3, contacted Amazon customer service and told to call Optics Planet. After I ordered my monocular, with the free 2 day shipping, I was looking forward to soon receiving my product. (2 reviews) Is OpticsPlanet your company? This is when I found out that there is no Thermacell customer service. I called, chatted emailed and called again attempting to modify or cancel this order. Please try reaching out to us directly at care@opticsplanet.com. We have forwarded your complaint over to the customer service management staff for future training opportunities. I was impressed by the Optics Planet website. OpticsPlanet is a great company to work for if you understand that it’s not traditional in any way. Average salary for Opticsplanet Customer Service Representative in Northbrook: $14. 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